{"id":89,"date":"2011-03-26T17:15:52","date_gmt":"2011-03-26T20:15:52","guid":{"rendered":"http:\/\/sleeperswake.com\/wordpress\/?p=89"},"modified":"2011-03-26T17:25:03","modified_gmt":"2011-03-26T20:25:03","slug":"89","status":"publish","type":"post","link":"http:\/\/sleeperswake.com\/wordpress\/89\/","title":{"rendered":"A Little Taste of Hell"},"content":{"rendered":"

I just had a lovely time with a Comcast chat support worker. \u00c2\u00a0I wanted to find a specific channel, but in my search on their sites, I couldn’t find a listing of the channels I DID have, so I went into a chat mode.<\/p>\n

\"Scene<\/a>

Hell can look like this.<\/p><\/div>\n

 <\/p>\n

This\u00c2\u00a0strategy\u00c2\u00a0proved to be a big mistake. \u00c2\u00a0The transcript follows.<\/p>\n

\n
\n
chat id : 03dc7a2b-b86d-4cd5-8fa5-52f0b0f9b6a9<\/span><\/div>\n
Problem : Dorchester<\/div>\n

Eric<\/strong> >\u00c2\u00a0Dorchester<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Hello Eric_, Thank you for contacting Comcast Live Chat Support. My name is Karl Nelson. Please give me one moment to review your information.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Welcome to Comcast! How are you doing today?<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0OK-<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0My GF wanted to watch the Kennedys on the Reelzchannel.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Eric, I see you have Dorchester issues, correct?<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0I can’t even tell on the site what I have.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0Can you direct me to find my package’s channels?<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Sure!<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Let me check on that.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0It is a pleasure to have you on chat! First of all, I apologize for whatever inconvenience the issue has caused you but I’ll be more than happy to resolve it for you. I hope you haven’t waited so long to be assisted.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0For the integrity and security of the account, can you please verify the last 4 digits of the Social Security Number listed on the account?<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0I have no issues with the town in which I live. . .<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0xxxx<\/span><\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Thank you.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Let me pull up your account.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0. Here, a long time passed: about 10 minutes!<\/span><\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0You are looking for Reelzchannelm am I correct?<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0.Yes<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Thank you.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Let me check on that.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0LOOK,<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0I’ll say it again:<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0I want to find my channel list for MY package.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0That will settle the other thing.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0I understand, Eric. I’m still checking for it.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0I do not see Reelzchannel on your area. Let me look in another syetem<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0HEY DUDE:<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0STOP LOOKING FOR THE REELZCHANNEL:<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0Please: tell me how to find My Channel Listing. THat’s all.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0http:\/\/www.fancast.com\/tv-episode-listings<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0This is the site<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Type your zipcode<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0You can’t cut & paste from this thing.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Please wait<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0http:\/\/www.fancast.com\/tv-listings<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Let me check if I can copy paste<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0I’m sorry I cant copy paste large amount of character. Can you check on the site I provided.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0NEVERMIND CUT & PASTE> I typed it.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0What other things you need clarification?<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0So, I am logged into the website that you said I could find a listing of the tv channels to which I am subscribed. I can find no such thing.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Can you please try www.fancast.com first.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0Rather, I find lists of Comcast offerings in my market, some of which I am subscribed to, but others to which I am not.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Then click on “TV listing” tab<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0Done<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0What I waid above applies still.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0When you click the TV listing tab, you will be routed to your zipcode, correct?<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0YES! MY MARKET><\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0THIS THING ASSUMES I AM SUBSCRIBED TO EVERYTHIG!!!!!<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0Goddamn it, Read my request.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0WHAAT AM IIIIIIIII SUBSCRIBED TO!<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0You can try this:<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0 https:\/\/www.comcast.com\/Localization\/Localize.cspx?Referer=%2fCustomers%2fClu%2fChannelLineup.ashx%3farea%3d0<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0PARDON ME WHILE I COPY THAT BY HAND<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0You can just click the link.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0NO YOU CAN<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0CAN’t (Turns out, you could — if you could see it. See screenshot. There’s a link above & below my highlighted one; nearly invisible. I finally found it.)<\/span><\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Let me copy paste it<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0Using chrome, the leading edge browser.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0# Channel Name Interests Features
\n2 WGBH-2 (PBS) Children & Family
\n3 HSN Lifestyle 3 BAT## Local
\n4 WBZ-4 (CBS) Local
\n5 WCVB-5 (ABC) Local
\n6 New England Cable News News & Info HD ON
\n7 WHDH-7 (NBC) Local
\n8 TV Guide Network News & Info
\n9 HSN## Lifestyle 9 BNN TV Local
\n10 WLVI-56 (CW)~ Local
\n11 NHPTV (PBS)~ Local
\n12 NASA\/RAI Multicultural
\n14 WSBK-38 (IND) Local
\n18 WZMY-50 (My TV)~ Local
\n19 WBPX-68 (ION) Local
\n22 The Municipal Channel Local
\n23 Community Access\/Health Channel-Senior Reading## Local
\n24 The Educational Channel\/BAT## Local
\n25 WFXT-25 (FOX) News & Info
\n26 Cuencavision Multicultural
\n27 WUNI-27 (UNI) Multicultural
\n44 WGBX-44 (PBS) Children & Family
\n46 WWDP-DT~ Lifestyle
\n47 QVC Lifestyle
\n50 WUTF-66 (Telefutura) Multicultural
\n51 Boston City Council Local
\n52 WMFP-62 (IND) Local
\n53 WNEU-60 (Telemundo) Multicultural
\n209 WGBH World ~ Lifestyle
\n217 GBH Kids ~ Children & Family
\n229 Trinity Broadcast Network ~ Lifestyle 237 <\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0WGBH Create~ Lifestyle
\n288 Universal Sports (via WZM-DT) ~ High-Definition TV
\n295 WYDN-48 (Daystar)~ News & Info
\n296 WENH-11 Explore~ Children & Family
\n297 This TV~ News & Info
\n298 WFXZ Azteca America~ Multicultural <\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0This is the channel line up for Basic Cable<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0Nevermind, I got it. Link appears in the websites box in so light a grey that I can’t see it.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0You guys are ridiculous.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Make sure to select the package type you have.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Why?<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0I’ve been 45 miniutes trying to find what I have on your website. Now I have a list in a box that I can’t copy<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0You can copy paste this channel line up:<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0I did this link you directed me to before chatting with you.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0# Channel Name Interests Features
\n2 WGBH-2 (PBS) Children & Family
\n3 HSN Lifestyle 3 BAT## Local
\n4 WBZ-4 (CBS) Local
\n5 WCVB-5 (ABC) Local
\n6 New England Cable News News & Info HD ON
\n7 WHDH-7 (NBC) Local
\n8 TV Guide Network News & Info
\n9 HSN## Lifestyle
\n9 BNN TV Local
\n10 WLVI-56 (CW)~ Local
\n11 NHPTV (PBS)~ Local
\n12 NASA\/RAI Multicultural
\n14 WSBK-38 (IND) Local
\n18 WZMY-50 (My TV)~ Local
\n19 WBPX-68 (ION) Local
\n22 The Municipal Channel Local
\n23 Community Access\/Health Channel-Senior Reading## Local
\n24 The Educational Channel\/BAT## Local
\n25 WFXT-25 (FOX) News & Info
\n26 Cuencavision Multicultural
\n27 WUNI-27 (UNI) Multicultural
\n44 WGBX-44 (PBS) Children & Family
\n46 WWDP-DT~ Lifestyle
\n47 QVC Lifestyle
\n50 WUTF-66 (Telefutura) Multicultural
\n51 Boston City Council Local
\n52 WMFP-62 (IND) Local
\n53 WNEU-60 (Telemundo) Multicultural
\n209 WGBH World ~ Lifestyle
\n217 GBH Kids ~ Children & Family
\n229 Trinity Broadcast Network ~ Lifestyle 237 <\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0WGBH Create~ Lifestyle
\n288 Universal Sports (via WZM-DT) ~ High-Definition TV
\n295 WYDN-48 (Daystar)~ News & Info
\n296 WENH-11 Explore~ Children & Family
\n297 This TV~ News & Info
\n298 WFXZ Azteca America~ Multicultural <\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0YOu’re an Idiot. I have told you 4 times now that I CAN”T cut & paste from this chat box. Sorry, but you do not listen even when it’s in writing.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0Send me a review form for your performance today. I’m done.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Thank you.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0You have basic cable, just view the line up you have.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Are you still looking for Reelzchannel? Just scroll up and look for the channels available for your TV.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0OMG I AM \/TRYING\/ to view the lineup I have.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0Review form, please<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0I just provided you the line up. Scroll up and you can find the line up I provided, Eric.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0I’m very sorry, Eric, we cannot share internal information such as my performance as much as I want to. <\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0OK- don’t close this window, as I have to take screenshots of it, then type it out later.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0How convenient for you.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Sure!<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0TELL YOU WHAT,<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0just take that list and email it to me. You can do that, can’t you?<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0xxxxxxxx<\/span>@xxxxx<\/span>.com<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0You can also print this transcript for your convenience. (I did not trust this functionality by now, but to his credit, it was true.)<\/span><\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0I will want to be forgetting this conversation, thank you.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0You are most welcome.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0??????<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0As much as I want to send email, my system here do not support it. what I can do is send you a hardcopy of the channel line up you have. Isnt that great?<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0For easier resolution, you can use this site:<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0https:\/\/www.comcast.com\/Customers\/Clu\/ChannelLineup.ashx<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0Fan-freakin’-tabulous.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0I’m sorry to hear about the issue you are having with our service. I’m not going to waste any time here, let’s get right to fixing it.<\/span><\/p>\n

Eric_<\/strong> >\u00c2\u00a0I am going to go wait by the mailbox.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0I must say that is a clever and funny comment.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0If it is not convenient for you to wait, you can type the link I provided you, and type it to your web browser.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0You are a very important customer and it appears you have left the chat. To ensure we provide the best support possible, I will close this window now and ask that you initiate a new chat so that we can provide you with support of your Comcast Services. Thank you. Please acknowledge that you are still at your computer. Our system will automatically close this chat due to inactivity if I do not receive a response from you after 3 minutes.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0I want to ensure your issue is addressed. Can you please acknowledge that you still require support? If I do not receive a response from you, the system might automatically disconnect this session due to inactivity.<\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Due to inactively, I must now end the chat session. If you need additional assistance you can find product support information on our Web site at http:\/\/www.comcast.com\/Support\/. <\/span><\/p>\n

Karl Nelson<\/strong> >\u00c2\u00a0Analyst has closed chat and left the room<\/span><\/p>\n<\/div>\n<\/div>\n

How exasperating.<\/p>\n

I’m actually sorry I behaved badly, but come on!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

I just had a lovely time with a Comcast chat support worker. \u00c2\u00a0I wanted to find a specific channel, but in my search on their sites, I couldn’t find a listing of the channels I DID have, so I went … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[11],"tags":[12,13],"_links":{"self":[{"href":"http:\/\/sleeperswake.com\/wordpress\/wp-json\/wp\/v2\/posts\/89"}],"collection":[{"href":"http:\/\/sleeperswake.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/sleeperswake.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/sleeperswake.com\/wordpress\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/sleeperswake.com\/wordpress\/wp-json\/wp\/v2\/comments?post=89"}],"version-history":[{"count":6,"href":"http:\/\/sleeperswake.com\/wordpress\/wp-json\/wp\/v2\/posts\/89\/revisions"}],"predecessor-version":[{"id":96,"href":"http:\/\/sleeperswake.com\/wordpress\/wp-json\/wp\/v2\/posts\/89\/revisions\/96"}],"wp:attachment":[{"href":"http:\/\/sleeperswake.com\/wordpress\/wp-json\/wp\/v2\/media?parent=89"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/sleeperswake.com\/wordpress\/wp-json\/wp\/v2\/categories?post=89"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/sleeperswake.com\/wordpress\/wp-json\/wp\/v2\/tags?post=89"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}